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OnBoarding Process

General FAQ's

What is the onboarding process for the OneBite System?

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The onboarding process is a step-by-step program designed to help customers successfully integrate the OneBite System into their practice. It includes online training through a personalized portal, guided support, practice stages, and certification upon successful use with patients.

How does the personalized portal work?

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Upon receiving the OneBite System, customers are granted access to a personalized online portal. This portal serves as the central hub for all training materials, progress tracking, and support. Customers can log in to complete training modules, submit progress, and review resources.

What is included in the training?

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The training consists of structured modules that guide customers through understanding the system’s components, learning how to properly set up and use the OneBite Evolution System, best practices for patient cases, techniques for capturing and transferring accurate records, and practice stages where users apply the system before using it on real patients or in the laboratory.

Is support provided during the onboarding process?

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Yes, each customer has access to a dedicated support team that is available throughout the entire onboarding process. They provide guidance, answer questions, and troubleshoot any issues that arise during training.

What happens if I encounter difficulties during the training?

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If you face challenges during any stage of the training, our support team is available to assist you. You can reach out via the portal or through direct contact, and they will help ensure you are progressing smoothly.

Support and Information Request

If you have any questions or concerns, please submit a support ticket, and our team will be happy to assist you further.

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